Our hats are fully handmade in Ibiza using the finest natural and sustainable materials. Whether you choose a Made-to-Order design or a Custom Hat, each piece is crafted by Ludovic Baussan with meticulous attention to detail, reflecting quality, individuality, and artistry.

Made-to-Order Collection: These are pre-designed styles that you can order in your size. You can choose from our curated selection of designs, based on availability and timeline of our collections drops.

Custom Hats: A fully personalized experience where we design a hat based on your story, style, and preferences. Every detail, from shape to embellishments, is tailored to you.

Made-to-Order Hats: Typically take 2 to 4 weeks to be crafted and shipped.

Custom Hats: Require 4 to 6 weeks, as each design is created from scratch based on a detailed consultation process.

We carefully select natural, sustainable, and high-quality materials from trusted suppliers to ensure durability, comfort, and ethical craftsmanship. We don’t use any synthetic materials of any sort.

Fur felt bodies are sourced in Europe, Toquila straw bodies are sourced in Ecuador. Leathers, fabrics, and all other materials are sourced in Europe and the USA.

Our Made-to-Order collection is designed to be purchased as is, but we can assist you in selecting the right size and fit. If you would like to make minor changes, reach out to us and we’ll let you know what we can do. If you want something truly unique, we recommend our Custom Hat service.

Yes! Our hats proportions are carefully designed to look great on most head shapes. If you are looking for a specific shape, our Custom Hats can be tailored to your specific needs for the perfect look.

No, you don’t need to be physically present in Ibiza to order a custom hat. The entire design process is done remotely. We’ll connect through calls or messages to learn about your story and preferences, and we’ll share detailed videos of the work in progress so you can approve every aspect of your hat before it is shipped to your door.

When you order a Custom Hat, we take you through a creative journey:

• A personal consultation where we learn about your story, inspirations, and style preferences.
• We design a hat that reflects your personality, using premium materials and handcrafted details.
• Once the design is approved, we craft your unique piece over the next few weeks.

Yes! Before shipping, we will share photos and videos of your finished hat so you can see the final design. If any adjustments are needed, we can make small refinements to ensure it’s exactly as you envisioned before sending it to you.

Yes! Each Custom Hat is designed based on the story you share with us through our questions. We don’t expect you to come with a specific design in mind—we guide the process and design a hat that reflects your story. However, if you have particular details you’d like to include, such as specific materials, symbols, or personal elements, we can incorporate them into the final design.

We provide a Hat Sizing Guide to help you measure your head correctly. If you're unsure, contact us for assistance.

Yes! If minor adjustments are needed, you can use the paddings that will be provided in the shipping box to refine the fit.

• Store in a cool, dry place.
• Avoid prolonged sun exposure, like the windshield of a car.
• Avoid prolonged exposure to water and rain.
• Handle with clean hands.

For a full guide, visit our Hat Care Guide page.

Yes, we ship worldwide. Shipping costs and delivery times vary based on location. For a full guide, visit our Shipping Page page.

Made-to-Order Hats: Can be exchanged or returned within a limited period if unworn.

Custom Hats: Since these are one-of-a-kind pieces designed specifically for you, they are non-returnable. However, if you encounter an issue, we will work to find a solution.

For a full guide, visit our Returns & Refunds Page page.

Yes! Once your hat is shipped, you will receive a tracking number